Professionals and community organisations may encounter people who do not currently need regulated personal care but whose everyday life is becoming smaller, more isolated or harder to manage. Our current service may be relevant where the support needed is companionship, light practical help, community access, shopping, ordinary errands, appointment companionship, routines or everyday technology.
What we are clear about
We do not currently provide regulated hands-on personal care, medical treatment, clinical monitoring or emergency supervision. If the described needs fall outside our current scope, we will say so.
Referral information to include
The person’s consent to be contacted
Area/postcode
What everyday outcomes are being sought
Any communication needs relevant to the enquiry
Any known needs that may fall outside our current scope
Best contact details for the person and/or authorised representative
Outcomes you can see
Where a person has agreed to it, support is recorded as it happens and turned into a simple picture of progress: goals agreed, support delivered, confidence and independence changing over time. Reviews are informed by that evidence rather than memory.
This is offered to professionals and referrers at the level the person has consented to share — never a minute-by-minute account, and never anything that puts a person’s privacy at risk.
Using Direct Payments
We accept direct payments across our services. For a person using a direct payment, every visit carries its own evidence — verified time, agreed activity and the outcome worked on — with invoices that a direct-payment account holder or payroll service can submit unchanged.
We never manage, hold or control anyone’s direct payment, and we never ask for PINs, cards or banking access. We simply make the practical and evidence side of it straightforward.